General Site FAQs

Who should I contact for technical support?

The Service Center is available to assist learners Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Contact the Service Center via email ( or phone (888-599-8026), or visit the Contact Us page.
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Is there a fee for participation?

Yes, fee information for each of the activities is included in the activity description. Click the more button under each activity to access this information.
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What is the refund policy of this site?

All sales are final once any learning content has been accessed. Refunds are not offered.
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What are the site requirements?

The site and classes are compatible with all web browsers that have been updated within the past three years.
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Lost your password?

Click the “Log In” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Service Center.
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How do I print my certificate?

Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course.
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How long do I have access to my course?

You have access to your courses for 365 days after key activation.
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I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?

Yes, volume discounts are available, and our Institutional Package includes tracking and reporting software. Click on the Institutional Training section on the Home Page to learn more.
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How do I share my thoughts about the site?

We encourage feedback from learners. You can use the form on the Contact page to share your thoughts – we want to hear from you!
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FAQs Regarding Credits

I finished my course – where’s my certificate?

On your My Courses page, you will see a list of the courses that you have completed, with a Certificate button. Click that button to open and print your certificate. Additionally, you can click that button to reprint your certificate at any time if needed.
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What should I do with my certificate?

In general, you will want to print your certificate to present to your training coordinator or administrator, as well as keeping a copy for your personal records.
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