General Site FAQs

Who should I contact for technical support?

The Service Center is available to assist learners Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Contact the Service Center via email ( or phone (888-599-8026), or visit the Contact Us page.
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Is there a fee for participation?

Yes, fee information for each of the activities is included in the activity description. Click the more button under each activity to access this information.
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What is the refund policy of this site?

All sales are final once any learning content has been accessed. Refunds are not offered.
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What are the site requirements?

The site and courses are compatible with all web browsers that have been updated within the past three years except for Safari. Apple is currently working to upgrade Safari to allow better compatibility with online learning tools. The site and courses are also available on mobile devices.

Some hospital security settings and firewalls may prevent your coursework from checking off as complete; you may wish to complete your course content from a home network or have your hospital IT department whitelist this website.
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Lost your password?

Click the “Log In” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Service Center.
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How do I print my certificate?

Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course. After completing the evaluation, you will be able to download your certificate of completion or claim your CME.
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How long do I have access to my course?

You have access to your courses for 365 days after key activation.
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I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?

Yes, volume discounts are available, and our Institutional Package includes our Online Key Manager (OKM) tool that will allow your administrator to track learner progress, view completions of their staff and download reports. Click on the Institutional Training section on the Home Page to learn more.
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How do I share my thoughts about the site?

We encourage feedback from learners. You can use the form on the Contact page to share your thoughts – we want to hear from you!
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FAQs Regarding Credits

I finished my course – where’s my certificate?

On your My Courses page, you will see a list of the courses you have completed, with an Access Certificate button. Click that button to open and print your certificate. Additionally, you can click that button to reprint your certificate at any time if needed.
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What should I do with my certificate?

In general, you will want to print your certificate to present to your administrator/supervisor/training coordinator at your place of employment. You may also want to keep a copy for your personal records.
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