Who should I contact for technical support?
The Service Center is available to assist learners Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Contact the Service Center via email (support@learnpedsedation.org) or phone (888-599-8026), or visit the Contact Us page.
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Who should I contact with other questions?
Organizational and membership questions can be addressed to the SPS team through the SPS website.
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Is there a fee for participation?
Yes, fee information for each of the activities is included in the activity description. Click the more button under each activity to access this information.
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What is the refund policy of this site?
All sales are final once any learning content has been accessed. Refunded monies for learning content not yet accessed will be returned minus the payment portal processing fee.
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What are the site requirements?
The site and courses are compatible with all of the most recently updated web browsers. Internet Explorer is no longer a supported web browser and the site will not work properly if you are using Internet Explorer. The site and courses are also available on mobile devices.
Some hospital security settings and firewalls may prevent your coursework from checking off as complete; you may wish to complete your course content from a home network or have your hospital IT department whitelist this website.
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Lost your password?
Click the “Log In” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Service Center.
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How do I print my certificate?
Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course. After completing the evaluation, you will be able to download your certificate of completion or claim your CME.
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How long do I have access to my course?
You have access to your courses for 365 days after key activation.
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I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?
Yes, volume discounts are available, and our Institutional Package includes our Online Key Manager (OKM) tool that will allow your administrator to track learner progress, view completions of their staff and download reports. Click on the Institutional Training section on the Home Page to learn more.
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How do I share my thoughts about the site?
We encourage feedback from learners. You can use the form on the Contact page to share your thoughts – we want to hear from you!
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